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True Value Solar

Full Brand and Marketing Strategy

The Problem

True Value Solar’s tired old brand was no longer resonating and their yell and sell approach was alienating and ineffective. New management wanted to refocus the business and start engaging meaningfully with the market. They came to us for help – clearly they needed a complete strategic overhaul.

The Solution

  • Created a new brand strategy, including rebrand and revised values that moved the focus from hard selling to helping customer into solar
  • Developed a permission-based automated prospect nurturing funnel featuring educational content that deepened with the engagement levels
  • Rewrote the marketing and media plans
  • Created a new rewards partnership with Qantas
  • Overhauled every piece of collateral from office décor to user manuals



The Results

  • Lead to sales conversion percentage doubled
  • Record web traffic
  • New levels of staff engagement



What We Did


Our branding process involves collecting insights from stakeholders, reviewing the competition and identifying authentic, sustainable and resonant points of difference. For True Value Solar it was all about standing up for people’s right to energy independence through solar power. Once articulated into a full brand strategy, this informed the logo development as well as tone of voice and look and feel. This was rolled out across the spectrum of materials from website to technical manuals.

Permission developed an engage-nurture-convert-support model across marketing and sales and integrating with our CRM system. Our sales conversions were significantly up.

David McCallum - True Value Solar

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