Author Archives: Jessica Mulholland

Do you have the right target market?


What is the first step of your communication strategy? Are you asking yourself ‘who should I be talking to?’

Defining a target audience might feel constraining to you, but trying to appeal to everyone will leave you engaging with no one. Directing your marketing efforts to a target market is the approach you need in order to use your resources effectively and achieve the highest ROI. Identification and knowledge of your target market will give you clear direction in your strategic approach. This is necessary to guide leads though their decision journey with funnel communications, deeply engage prospects and attract your most sales-ready leads.  Successful marketers talk to the people who count, not count the people they talk to.

But how do you know if you’re targeting the right people?

Knowing your brand is the first and most critical step in defining your target market. You should define your unique selling proposition (USP) and the problems that you solve with your product or service. Then you can define who experiences these problems and would benefit most from your business, and therefore would need or desire the product or service you offer. Remember that it is all about the customer; don’t think about who you want your customer to be, think about who is looking for the products and services you offer.

Define your target buyer personas by putting yourself in their shoes. Create an in depth description using marketing segmentation, particularly demographic, behavioural and psychographic information. Demographic insights will confirm your target age, gender and income while psychographic information will go beyond the “external” and allow you to delve into your prospect’s interests, values, attitudes, behaviours and lifestyle.

Creating personas will clearly identify the types of customers you should be targeting. Remember that successful marketing is not a one-size-fits-all approach so different profiles are needed to show your buyer’s various needs and goals. This will help you talk to each of your target segments and drive them through the funnel. Here is an example:

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When you are confident in knowing your target audience, you must ensure you have the right digital strategy to reach the right people. Again, putting yourself in your prospect’s shoes will help you find where they hang out online. Whether it be constantly checking their email or scrolling through their latest Instagram feed, the keywords they search or websites they visit; you will recognise if you have the right strategy in place to talk to your target market. For more on digital strategy, see our digital strategy service.

Finally, targeting the right people will give you the results you desire, but actively monitoring your market is also essential. The fast paced, digital world we live in requires us to keep up with current market and industry trends to stay ahead of your competition.


Want more? See our resources page or contact us

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‘I Hate My IT’


Permission’s latest campaign transforms the stereotype of IT service providers from nerdy dudes to insightful experts who feel the pain we all go through.


In our latest campaign we’ve taken an innovative approach to accessing a notoriously difficult-to-reach target: super-busy SME owners.


Our digital lead generation campaign for Centrix Solutions, an IT service provider uses intrapreneurship as a gateway strategy; that is, encouraging entrepreneurial actions from within an organisation. Harnessing employee pester power, if you like.


IT support is an industry that meets the criteria for needing an ‘unexpected’ marketing transformation.


As a creative digital consultancy it’s our job to make organisations that operate in the most conservative industries seem interesting. Our campaigns take unexpected turns, they may even confront, but without cut-through there is no response


We had to make Centrix stand out from being just another IT company among thousands, we had to humanise them, and we had to find a way to get them in front of our elusive target.


So we decided to create a campaign that taps into a pain point with which employees can relate – the IT nightmare.


We all know that feeling when the blue screen of death appears and the mouse is suddenly lifeless beneath our hand. In a cold sweat we wonder how much work we’ve lost this time. Did Janice remember to do the back-up last night? Will the IT guy yell at us like last time? Will we miss our deadline?


The problem is, IT problems can become an accepted part of workplace culture. What can employees do about it? In many places the answer is ‘just put up with it’.


‘I Hate My IT’ changes that. By mirroring employees’ private frustrations back to them through our four-word tag – frustrations they might not express out loud – we give permission to complain, maybe even confront – because there’s a better way.  It empowers employees to approach the CEO/business owner by providing tools and facts that not only point out the IT system sucks, but quantify the cost of not doing anything about it.


And guess what? Our client Centrix just happens to have a solution.


Executed through a highly creative animated video (‘The nightmare’) that’s published through highly targeted social channels, a jokey quiz splash site, automated emails and blog articles, the campaign leverages the universality of IT nightmares into a practical action that saves businesses time and money and positions the employee as the hero responsible for the transformation.


Check out the video here:

‘I Hate My IT’


Need a transformation in your business? See our resources page or contact us


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Empower Your Customers to be Your Biggest Marketers


If your business value’s customer-centricity and brand-customer relationships, you are on the right path towards turning your customers into brand advocates. In today’s connected society, customers are quickly gaining more influential power over brands. 68% of people trust customer recommendations they read on social media, online forums and blog posts (Nielson). Rather than fighting against this natural course of events, companies should take advantage of this opportunity and utilise it as a cost effective, powerful marketing tool. Read on to find out how to turn your customers into brand advocates and boost your sales.

Keep an open line of communication

Building trust with your customers is the way to win their loyalty and create an enthusiastic advocate. As much as it’s important to impress customers and exceed expectations, it is also important to remain transparent and personable. Customers appreciate that no business is perfect and will be much more accepting of mistakes if you make them aware as soon as possible rather than trying to hide them.

Look for feedback and act on it

If you want your customers to be brand advocates you must give customers what they want. Yes it’s that simple. Pay attention to customer feedback or go one step further by asking their opinions using surveys and feedback forms. If you value your customers you will be surprised at how many are willing to provide you with constructive feedback. Incorporate this insight into your business to improve the experience you provide. Your customer driven changes will attract much more brand advocacy to your business without you even asking for it.

Ask for user generated content

Customer recommendations influence 91% of B2B buyer decisions (USM). With this kind of outcome, it is well worth it to take full advantage of this opportunity by asking customers for content such as a review, social post or uplifting testimonial. While many customers agree to submit content, they often do not follow through. You can encourage customers by making the process simple and providing helpful tools such as a template, online submission page, or social media share link.

Use loyalty programs to encourage profitable sharing actions

Loyalty programs are perfect for giving customers that extra motivation to refer friends to your website and speak highly of your product or service. While you can offer dollars off right away, implementing a points system is a cost effective strategy that will also boost your ROI. Using this system, customers can earn points for their marketing actions such as referring friends or tagging your brand in a social media post. Points can be saved and used for rewards such as free shipping or dollars off.

Showcase your reviews

When you’ve gained enough customer reviews and user generated content, you’ll want to showcase it. Dedicate a page or sections on your website for testimonials and customer reviews. For example, you can strengthen your product pages by integrating specific product reviews. Showcasing third party content on your website in the form of meaningful quotes or even testimonial videos will help extend your brand and bring your website to life.





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Are you on board with social commerce or being left behind?


We’re moving towards a point where social networks will become as significant as traditional networks. By 2025, it will be unlikely that anyone will be able to survive without being part of some kind of social network. They are already not just a place for people to connect, but where transactions are made. And with more retailers getting on board, you’ll be left behind if you don’t.


Social commerce is booming and the prevalent customer need has been satisfied as retail enthusiasts can indulge in e-commerce while browsing their social media. The demand for this functionality has increased rapidly as 29% of people’s daily screen time is spent on smartphones, compared to only 5% five years ago (Salmat). Customers are now engaging with companies who are on board with providing this new retail feature and actively offering and promoting social shopping.


Social platforms such as Instagram and Pinterest have implemented this through highly relevant shoppable ads that drive a higher e-commerce conversion rate. Facebook and Twitter have also created a solution using their ‘buy now’ buttons and the Facebook storefront.


Customers are buying the ‘must have’ items they see while scrolling their feeds with the click of a button. Making a purchase has been integrated into social media so swiftly that it does not feel like online shopping at all. While this may be dangerous for the impulsive shopper, companies are taking advantage of the ever so seamless user experience to provide their customers with the most convenient service.


What Are the Benefits?

It goes without saying that implementing social shopping features encourages purchases.


But what’s more powerful is the accurate targeting you will be able to achieve. Algorithms are used to track customer purchases and online browsing history as well as their activity on social networking sites. This data is used to determine the ads that are displayed on a customer’s social media and outcome has never been more timely and relevant.


The social shopping feature also gives you the chance to sponsor ads to target customers who don’t follow you but are noteworthy, potential buyers. Sponsored tweets and Facebook posts are already beneficial to businesses, but adding a ‘buy now’ feature to these posts only amplifies your ROI.


The accuracy and simplicity of this feature gives the right customers a good taste for your brand, increasing conversion rates and your overall sales.


It is now up to retailers to get on board and learn how to capitalise on this growing revenue stream.


That’s the why. Now let’s talk about the how.…

Email us at or call us on 1800 737 266 for a chat.


Stop Chasing Leads and Make Them Come to You

first date

Think of a lead as a first date. Are you the guy swiping through Tinder in a desperate attempt to score one? Let’s call this guy Matt. Matt pours all his energy into finding a date, spends his time double and triple texting women only to be ignored. All while his sister Kate has a seamless, effortless strategy that results in her leaving with a man every time she goes out.


Are you desperate for leads?

If you’re attempting to compete against Google’s ever-evolving complex SEO algorithms or fight against thousands for an AdWords click, it doesn’t surprise us if you are feeling like Matt; desperate for leads, pouring in all your resources, following best practices, and still not getting the results you desire. Fortunately, there are better methods of lead generation that don’t require you to fight against the masses for a lead and can help you gain a second or a third date without even trying.


Capitalise on LinkedIn’s advertising opportunities 

We all know that social is everything. LinkedIn is the frontrunner for B2B marketing and as a platform, is taking the business world by storm with over 433 million users(i). This doesn’t surprise us, as LinkedIn’s social selling capabilities allows B2B businesses to generate sales-worthy leads efficiently, in a valuable and personable.

LinkedIn has a few PPC campaign options you can use to make leads flock to you like you’re the hottest guy in the room; all you have to do is pick the ones that best meet your needs. Your options include Sponsored Content, Sponsored InMail and Text Ads.


What will LinkedIn advertising do for my business?

Unlike other PPC channels, LinkedIn advertising is built for B2B professionals, allowing you to raise awareness among valuable prospects. In fact, four out of the five members that you reach have an impact on business decisions within their organisations(i).

With each PPC campaign, you have the power to reach over 7 million targeted prospects, including 84 thousand SME’s, 997 thousand decision-makers and 100 thousand CXO’s(i).

Once you’ve reached prospects, they are much more inclined to click on your profile and connect with you, allowing you to build relationships and increase lead generation.


Build your campaign around your needs

Don’t let the marketing term ‘PPC campaign’ intimidate you, it’s so simple that you don’t even have to be a qualified marketer or have experience with Google AdWords to launch this for your business, however it is critical that you get your messaging and target audience spot on to reap the results.

The specific target audience and the number of prospects you reach is completely up to you. LinkedIn allows you to select your ideal audience according to key business criteria including location, company name, industry, size, job title, function and so on. Ensure you build target audience profiles before setting up your campaign so you’re clear on the audience you want to talk to. Learn how to build target audience profiles. 


How to reduce your advertising costs 

You may be under the impression that LinkedIn advertising will blow your budget, but in fact, LinkedIn’s PPC advertising costs operate similarly to Google AdWords, so you can build the campaign around your business’ requirements to make it work for you. You have the option to place a bid based on the cost per click (CPC) or cost per impression (CPM), set a daily budget, the campaign dates, and a total budget.

Once you’ve launched your PPC campaign, you will automatically reach prospects as they scroll through their social feed or open their inbox. If you’re already running an AdWords campaign or another form of PPC advertising and you’re unsure of how LinkedIn ads will weight up, run a trial period, and compare the results.


Want to outsource your advertising? Contact Us today for an informal chat.

For more information on how to become a LinkedIn expert? Check out our useful resources below:

Social Selling LinkedIn – A Waste of Time or Business Growth?
Win Sales Through Social Selling
Infographic: 8 Steps To Become A Top Social Seller





This Could Be The Biggest Game Changer for Your Business In 2017


Whether you’re sitting on a bus, at work, on a beach in Hawaii, or in a Doctor’s office waiting room, the world of social media is at your fingertips and you’re most likely tapping into it… unless you’re in Hawaii, maybe the lush tropical scenery is enough to distract you from your social feed. But then you would want to share it with your friends on Facebook or Instagram right? This is the norm in 2017. More than half the population check social media between 1 and 20+ times a day while Facebook, Australia’s largest social network receives approximately 13 million unique local visits per month –this is over 57% of our total population*.

With so much social activity on a daily basis, 40% of retail purchase decisions are influenced, with social media users 26% more likely to purchase than non-users*. Social media is no longer something that some people have and some don’t, it is engrained into society as a primary method of communication and connection. And it’s not just millennials who are on board, in fact 93% of Australians aged 30 – 64 are on Facebook and 52% check their socials at least once per day**. As Tony Robbins demonstrates, connection is one of our six basic human needs and we will take advantage of any opportunity that takes connection to the next level, which is what social platforms do for us.

What does this mean for your business? It means it’s the perfect time to step up your social media plan and take action so you can begin reaping the benefits. Leveraging the positive opportunities that our ever-connected world provides can help you win hearts and minds.

The Social Media Channel Challenge

With so many social media channels and capabilities out there, there is a strategy and channel that will reach your target audience and meet your objectives, however it can be a challenge to identify what that is for you. We believe there is no standard social formula that will work for everyone, so we create strategies specific to each of our clients’ target audiences and objectives. For example, if visuals are your strength you may share them through Instagram or Pinterest, whereas if your objective is to engage business professionals, LinkedIn social selling should be your focus.

Below we’ve outlined three essential trends that will continue to grow and become widely successful for marketers in the year ahead. Keep these in mind when developing your own social media strategy and adapt them in a way that resonates with your target audience.

Be meaningful

Regardless of which social channels you employ, starting a meaningful conversation will strengthen the interactions you have with your audience. Consider the values held by your customers and tap into these when creating your message. If you want a reaction from your audience, talk their language and don’t be afraid to stir them up with topics they are most passionate about. This will help your customers trust you. Donald Trump used this technique in his successful social campaign #makeamericagreatagain, while the feminine hygiene brand ‘Always’ created their #likeagirl campaign around gender inequality to engage their female audience.

We want real time and we want it now

You may have already noticed a pattern forming around real time video. It began with the phenomenon of Snapchat and was quickly leveraged by Facebook as they introduced ‘stories’ on Facebook and Instagram. This allows users to share a quick unfiltered video or snap with their followers, deepening their connection with a more personal dynamic than traditional social media posts provide.

Twitter’s Periscope takes ‘stories’ a step further with video livestreaming and Facebook have recently jumped on this bandwagon too, integrating livestreaming features into Facebook and Instagram.

This is online social connection at its finest; being able to create immediate content and receive your audience’s feedback via instant messages while you’re live. This trend can be leveraged by using an influencer to promote your product or service in their live video stream, taking a live video at your special event or to have a live Q and A with your followers.

Harness the power of the influencer

Remember it doesn’t just have to be your own social presence and content that counts. If there are social media influencers with the same target market as you (which there almost always are) why not leverage their existing following and ability to create content by tapping into influencer marketing and asking them to promote you? For example, if you’re marketing a health food product, reach out to health and lifestyle influencers to try your product and promote it in a video or social post.

2017 is the year to transform your connection with your audience to the next level with the power of social media. If you want support in your journey to social success email us at or call us on 1800 737 266 for a casual chat.

Want more?

Check out our eBook: 5 Steps to Social Selling to learn how to build long lasting customer relationships with social media.



*Deloitte Digital (2015) Navigating the New Digital Divide. Digital Influence in Australian Retail



Your Email Marketing Game Changer – Dynamic Content


You’ve probably heard the marketing term “dynamic content” but has anyone told you how much it can improve your email marketing campaign? Unfortunately, many marketers are unaware of the power of dynamic content and are therefore paying the price. In fact, they are losing out on the 18 times more revenue that they could otherwise be driving if they took advantage of dynamic content*.

What makes Dynamic Content so powerful?

Whether it’s a personalised welcome email, special birthday message, or information on a product that interests them, dynamic email content makes your audience feel valued and special. If you put in the effort to communicate with your subscribers in a way that resonates with them, they will in turn give you their trust and engagement, leading to a better response and impression of your brand.

Get clear on your goal

Before diving into creating content, get clear on your goal to ensure you create the content that will optimise your ROI. While your goal needs to commercially drive sales, it’s also important to consider how you want your readers to feel and the action you want them to take after reading your content.

Understand your database and its structure

Consider what data you have and how it can help you achieve your goal. Once you understand what data you have you can create list segments according to your reader’s characteristics and make your email deployment process a whole lot smoother!

Ensure you optimise the data you have access to, this not only includes the data that prospects have provided in a form, but also behavioural data such as the time and location of their interactions and the weather in their area. For example, if your goal is to increase sales of a specific product, your lists should be structured in a way that identifies those whose website activity shows interest in the product. They may also be in the right location, be the right age and gender or have previously purchased a product that is complementary to the one you would like to sell.

If you do not have access to any data, you can start building your database by adding gated content to your website. Find out more.

Create the right content

A huge 74% of online consumers are fed up with seeing content that doesn’t relate to their interests**. The best content is relevant content. If you’re relevant to your audience, be prepared for a flood of returning visitors to your website.

Make your dynamic content relevant by reaching out to subscribers in their own language, showcasing specific offers on products they have been viewing, relating your content to the weather in their location or displaying a live feed with the most up-to-date information on a topic they have been following.

You can deliver your dynamic email in four key ways including conditional content, where specific messaging is displayed based on set criteria, XML or remote content, an API single send, where your content is specifically personalised for one reader, or a real-time email where content will adapt when the email is opened according to the location, device or weather.

Want more information or need to talk it through? Contact us for a personable chat or read up on our best practices on email deliverability.






Email Marketing Today vs. Tomorrow


Whether you know it or not, you are living and breathing in an email marketing revolution. I am sure you’re aware that data is a marketer’s most powerful mechanism and the opportunities that come with this are shaping the future of marketing. Our ability to tap into your customer’s behaviour more than ever before is affecting many facets of your marketing strategy; email marketing being a major one.

Where are we now?

When looking for a vehicle to communicate to customers and prospects, an email newsletter seems like a logical choice right? It allows you to send new content to your database and is the method that 83% of B2B marketers use today. However, whilst this is the ‘go to’ for many businesses the return is mediocre. Average email open rates for SME’s are 18.31% and average email click through rates (CTR’s) for SME’s are 2.06%

Newsletters have been great while they lasted, we ourselves use to send them monthly and they were well received at the time, but as our access to data grows, so do new and improved marketing capabilities and it is up to you to take advantage of this. A newsletter may be useful every so often to send general information to a wide database, but you should no longer rely on this to generate leads or sales.

Where are we going?

Automated email campaigns, also known as ‘drip marketing’ is the new method of email marketing and adoption is growing rapidly. Already an average of 49% of companies use automation, and 55% of B2B companies are in the process of adopting the technology.

Why is this the future?

You may wonder why automated email campaigns are becoming so prevalent, or if it’s worth changing your current email process. Aside from the fact that your competitors are doing it, average automated email open rates are a huge 62.07% and click through rates are 119% higher than single sends, such as your current email newsletter.

What’s more is the increased return you’ll receive using less resources. Companies that excel at lead nurturing generate 50% more sales-ready leads at 33% less cost, and they make 47% larger purchases than non-nurtured leads.

It is evident that change is here and before you know it, automated email campaigns will be the norm and companies who have not taken advantage will quickly fall behind. Avoid this by becoming a front-runner in the transformation of email marketing, so competitors are looking to your success as they attempt to catch-up. Not sure where to begin? The right digital partners can help set you on the right path and ensure your resources are optimised in the process.

To gain more insight into automated email campaigns check out our Marketing Automation Strategy Guide. Prefer someone a talk you through it? Contact us on for a personable chat – call now

References 2016

2016 2016

Emailmonday “The Ultimate Marketing Automation stats”. (2016)

Adestra Panel: The future of email marketing is about contextual data


Recently Permission’s Managing Director Rick Merten debated on a panel of industry representatives about the ongoing relevance and use of email as a marketing and communications vehicle and the data insights helping keep it relevant. CMO released the below article on the debate: 

Trigger-based emails that combine a brand’s first-party behavioural data on customers with third-party insights are just one of the ways marketers can strive to ensure their email marketing stays contextual and relevant.

Speaking during a panel session at today’s Adestra ‘Future of Email Marketing’ event in Sydney, the vendor’s president, Matt McGowan, cited a rapid increase of US marketers sending automated emails based on triggers that unite CRM and first-party data overlaid with third-party insights, such as weather, time of day and external audience data.

“That’s a trend that shows advertising and marketing are starting to come together for the first time,” he told attendees. “When ads get relevant people often start freaking, but in the marketing world, if you send that email at the right time and to the right audience, it’s valuable and personal because email is permission-based.”

McGowan also suggested marketers still sending indiscriminate emails should cut their ad budgets to zero.

“Until you have your CRM and your first-party data in order, and you’re sending smart messages to customers, what’s the point in going out and acquiring new ones?” he asked. “If you don’t have processes in place to engage those customers, understand who they are and send intelligent messages, you’re wasting a big portion of those acquisition dollars.”

Naked Wines has been using the Adestra platform for a number of years to run its email marketing and communications strategy. Its Australian marketing leader, Lachlan Murphy, said the group is tapping into the social aspects of its crowdfunded website, such as user reviews and comments, as a way of capturing more behavioural data on its customers.

The company is also tracking whether consumers came to the site organically, or as a result of remarketing, and then attempts to talk specifically to that.

“We can segment our database based on likes and dislikes, individual products and styles of products, which means we can go out with the same campaign to everyone, but split into groups into things like guys that love red wine, sort of like, and don’t like red wine,” he explained. “Customers feel like they’re being individually talked to, and you get massive engagement from people that really like a particular type of wine.”

This has allowed Naked Wines’ communications to become a utility to those who consume wine, McGowan said. “The secret sauce is in your CRM and database – it’s how you segment, inform every action and intent,” he said.

Other panellists agreed it’s not the size of your email marketing list that counts, it’s the people you’re talking to and how you tailor your message. Head of digital marketing agency Permission, Rick Merten, said a common challenge with clients is how to get them to look beyond volume to value.

“The tipping point is when they start saying they want to send to 100,000 people. It’s not about the size of the list, it’s about talking to people that count, rather than counting the people you talk to,” he said. “You’re better to get larger open rates with more engaged people, than sending as many emails as you can.”

Merten highlighted three areas of focus. The first is taking a strategic approach, looking at what business challenge is being overcome, the customer journey, and the data that adds value to that. The second is having a clear communication strategy.

“If someone subscribes to an email from a retailer for example, often the first thing we do is send a newsletter,” he commented. “In that model, there’s no on-boarding, what the business is about, and no education process is being built. You don’t get the value of building a relationship with the brand. Having a communications strategy is about how to get that second purchase, and the journey the customer goes through to get to that purchase.”

The third element is technology enabling marketers to send more tailored and contextual emails, such as automation, Merten said.

Another discussion point for the panel was email’s future role as mobile and wearable devices become the primary means of accessing information and geotargeting becomes the norm. McGowan noted 75 per cent of emails today are being opened via mobiles.

“Now you can use it to see where a person is, and use email differently,” he said. “Similarly to in-app messaging, for example, you could deliver an email when someone is walking by your store. You can look at their location, which may contradict the location you have for them in your CRM, and communicate about where they are, versus where they are from or where they’re offices they work in.

“This will help us send smarter emails moving forward and drive better engagement from the recipient.”

And despite fears the rise of new channels and younger, digital native audiences would kill off email, a new survey of 1200 Australian consumers by Adestra found 77 per cent of millennials still prefer brands to send them email communications over any other method of communication.

“Personal communication between friends is about messaging apps, but for business communication, it’s all about email,” McGowan said. “There’s a lot of development work going on with chatbots and brands trying to get involved in messaging apps to engage with consumers, but I’m not sure that’s the right move at this time.”

However, McGowan again stressed consumers are going to be less and less forgiving to brands doing email incorrectly. That same research showed 44 per cent of Australians have a dummy email account in order to field emails they don’t want to receive emails.

“The largest threat to email is overuse and abuse,” he said. “The intelligence engine behind delivery, why and when you send a message needs to continue to evolve. And if you’re not communicating via email in an intelligent manner, consumers will be quick to unsubscribe or in some way disengage with your brand.”

Upside Digital’s Lee Bush, added it’s high time brands got their contextual positioning in order. And that requires behavioural data.

“Many of our clients use demographic data and stop there. You need to move to behavioural data – what are they browsing, their clicking history, plus overlay the contextual stuff, such as when are they opening, time of when they open, getting down to engagement levels,”she advised.

Article Source:


Boost Your Social Engagement with Instagram Business Profiles


Instagram has just become a marketer’s best ally. With the rise in sponsored content on Instagram in 2016, we knew that a solution for businesses was in the works and as the owners of Instagram, Facebook certainly had a plan and they did not disappoint. The long awaited Instagram business profiles are now here and ready for you to unlock.

What are the benefits?

A contact button for prospects to reach you straight from your Instagram profile and an analytics and insights built into the app. This is what we like to see.

You can now connect Instagram to your Facebook business page and update your Instagram with your phone number, email and location. This is seamlessly integrated with smartphones so users can directly call or email you by clicking the button within Instagram. Your Instagram audience can also click your location and be directed to maps so they can easily find you.


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Since you now have access to this handy contact button on your profile and your location is displayed as a link, you can put your bio character limit to better use. This is great news as you can use this space to engage prospects with your brand. Present your audience with a piece of the puzzle to your brand story that will drive them to look through your profile and contact you.

Promoting your content has also never been easier. Under each post is a nifty ‘promote’ button that once clicked will seamlessly guide you through a few steps where you can select your target audience, campaign duration and budget and set your promoted post live.

What’s more is the insights that you now have access to. Instagram now provided a convenient way for you to check your Instagram stats, see how many people have viewed your posts and profile and even clicked through to your website. At a quick glance you can also see which of your posts are most successful and the demographics of your followers.




How to switch to an Instagram Business for your profile

Firstly, you’ll want to make sure you have the latest version of Instagram installed, so check your app store for any Instagram app updates.

Once your Instagram has updated and is back in action, go to your Instagram profile settings in the top right corner and click ‘switch to Instagram business’. This option will take you through a series of prompts where you can connect your Facebook business page and enter your contact details.

Now that you’re up and running with a fresh profile, ready to engage and convert Instagram followers, you’ll need fresh content to match. Keeping your followers engaged by consistently posting relevant and valuable content is the key to social success.

If you’re time poor or don’t have the right resources to upkeep your social channels, outsourcing the right social media experts to do this for you can help you generate the results you desire.


Want more information?

Contact us, browse our services or visit our resource library for more insights into digital marketing.